![]() They went ahead and charged my PayPal account anyway. Realizing I may not be able to actually afford this purchase at this time, I erased as much information as I could, and backed out of the purchase without confirming it. Before I confirmed the transaction, I received a phone call regarding an issue which affected my personal finances. I went to the website, put in some of my information, and signed into my PayPal account. They took my money from an incomplete transaction Aside from Covid, would they have resold the used item to another client? WOW! I don't accept this policy! I've been scammed!!!! Furthermore, because of Covid FYI if you open the box, you cannot return it. I see alot of patients with varying degrees of oral hygiene tolerances.believe me.this product is terrible and should you think it is doing a good job.I would question your dental hygiene I.Q. I had to use a traditional handheld toothbrush with water to remove that plaque and have it feel smooth. Aside from these observations, my teeth felt unclean.rough lingual surfaces felt by my tongue. This is why the instructions ask tht you rotate the device side-to-side to "Attempt" to clean these areas. The arch length extends two inches back, otherwise it may gag the user, but it does not extend behind the distal (back) surfaces of the last teeth in the arches, nor does it have brush-like extensions in those areas. The tiny brush-like extensions extend less than 1/4 inch from the incisal/occlusal surface toward the gumline and do not reach the gingival crest to properly clean. ![]() I am a dental assistant who has worked for a number of specialties (perio, general, pedo, prostodontics) for over 47years. However I'm unable to use it because I hv No alternative power source to charge it with. The Brush Unit itself is Wonderful & I Really like its Performance. If there's a shred of Integrity within them?. They should gladly replace & send me a New Docking Station at No Charge or Shipping. being that this should be & is in my book a warranty issue. Waiting to here back from Company Rep as what they plan to do with My situation?!. which from my observation is Very Poorly Constructed (China). I was able to dismantle the Base of the Docking Station & there it was broken off in the bottom. I reported problem to Customer Service who then asked for an illustrated picture of said issue □. And a scam.Shortly after purchasing My Myst Brushing Unit the Docking Station to Charge Unit point of contact for charge plug receptical became dislodged inside the unit & I was unable to connect the power cord to the unit to charge. As far as I'm concerned, this is an ill conceived and worthless gimmick. So they are outright lying, and you out a significant amount of money for a worthless product. Lastly, I was willing to purchase and try it out because they state there is a 30-day Money Back Guarantee-if you don't like it, you can return the item! Hidden on their website when you actually wish to request a return, they conveniently state they are not accepting returns unless the package is unopened and unused-due to COVID. Stick with a different brand of electric toothbrush. ![]() Also, it is difficult to clean all of the toothpaste remaining behind. With a regular toothbrush, its recommended you brush for 2-minutes. It does absolutely nothing to clean my teeth, and it states you can use it up to 10-minutes, but it cuts out after 30 seconds. I place the toothpaste in the grooves as stated, and it remains untouched after use-literally. It also doesn't come close to the gum line, which is the most important area to brush. I've tried it out several times, and it simple does nothing!!! If you have scum on your teeth, it will still be there after use. I do NOT recommend this toothbrush at all, and the hype and build-up has proved too good to be true. I do not understand all the good reviews I've been reading, which made me choose to purchase this toothbrush. A Waste of Money, Doesn't Work as Promised!
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